HP 24-b017c

[bernij]

I cannot find any online manuals for the new HP 24 all in one - I need to know how to remove the stand for shipping?  Berni

[old_geekster · Accepted solution]

@bernij, welcome to the forum.

Here are the online manuals for your computer.  These are the only manuals provided by HP.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

[bernij]

except this document appears to be a diferent computer with a diferent stand:  http://h10032.www1.hp.com/ctg/Manual/c05160254

[old_geekster]

Thank you for the additional information, @bernij.

HP uses the same components in several different computers.  Therefore, it is not uncommon to find options in the Product Specifications and Manuals that are not on a particular model.  I know this is confusing, even for us who help on the Forums, but it is the way HP makes models for every price range.

[bernij]

thanks for the help but let me say that even getting to this point took way too long just to figure out how to remove a stand so HP IMHO has oversimplified to the point of confusion to this not unfamiliar with technology person . . . but thanks for helping you got me to it.

[old_geekster]

You are very welcome, @bernij.  I am glad to help.

I hear what you are saying.  I have to agree that some of HP's guides are a bit difficult to understand, but they are getting better all of the time.

[bernij]

As a former tech writer I can't agree they are getting better - IMHO they are slightly off the rails as they diminutize the written information about the products at a faster rate than the products (which become simpler and easier to work with but at a slower rate than the dissapearing data that describes them).  In this case the "manual" has essentially evaporated into a generic puddle of information about "some computers which share vaguely similar characteristics".  It could have been an HP or a Dell or a Lenovo FWIW as it didn't look a bit like the computer I was working with.  Ah well such must be progress, Berni

[bernij]

OK so much for manuals "getting better all the time" not one of the so called manuals you pointed me to identfies the ports that come with this computer - not a single diagram or either port location - on eon the bottom which is nearly impossible to access and one on the back - for example ehich port is a powered USB?  How many are there?  Which is which?  How can you call these manuals?  They are generic documents that bear no relationship to my product?  Please prove me wrong and show me where these ports are identified?  Berni

[old_geekster]

Well, where to begin?  One of the reasons that HP doesn't provide all of the nuts and bolts of their motherboards is, they are not in the business of upgrading.  They simply build computers, especially AIO's, for the everyday user who doesn't need that information.  If fact, it would only confuse them.  They try to keep it as easy to understand as possible.  I know this is what you wanted to hear, but it is fact.

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@bernij wrote:

OK so much for manuals "getting better all the time" not one of the so called manuals you pointed me to identfies the ports that come with this computer - not a single diagram or either port location - on eon the bottom which is nearly impossible to access and one on the back -

for example which port is a powered USB?  There are two USB 2.0 and one USB 3.0 ports.  If the port was powered there would be a small lightening bolt next to it.  I doubt there is one on your computer.

How many are there?  See answer above.

Which is which?  The USB 2.0 has SS next to them.  The USB 3.0 has this

How can you call these manuals?  They are generic documents that bear no relationship to my product?  Please prove me wrong and show me where these ports are identified?  Berni

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