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- HP 27 inch All-in-One 27-cr0006 PC (7X9C0AA) new pc, windows...

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04-06-2025 09:30 AM
HP 27 inch All-in-One 27-cr0006 PC (7X9C0AA) new pc, windows hello saying camera is not compatible? But camera works for other apps. Is it not an IR camera?
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04-07-2025 11:55 AM
@boweryboys14, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
that sounds like a classic case of Windows Hello requiring an IR (infrared) camera, which not all built-in webcams have, even on new PCs.
Here's the lowdown on your HP 27-cr0006 All-in-One (7X9C0AA):
✅ It does have a webcam, as you’ve seen — it works fine in apps like Zoom, Camera, etc.
❌ But Windows Hello facial recognition needs a special infrared (IR) camera, not just a regular RGB webcam.
🔍 Most budget or mid-range HP AiOs do not include an IR camera unless it's explicitly listed under features as “Windows Hello compatible” or “IR webcam”.
How to check for IR camera support:
Device Manager → Cameras or Imaging Devices:
You should see two cameras listed if it supports Windows Hello (one RGB + one IR).
If there's only one camera, it’s likely just a standard RGB webcam.
Settings → Accounts → Sign-in options → Windows Hello Face:
If it says “This option is currently unavailable” or “This device doesn’t have a compatible camera”, that confirms the absence of IR support.
TL;DR:
Your HP 27-cr0006 likely does not have an IR camera, so Windows Hello facial recognition won’t work, even though the webcam functions fine otherwise.
Alternatives you can try:
Use Windows Hello PIN or fingerprint (if your model has a fingerprint reader).
Or plug in an external Windows Hello-compatible IR webcam like the Logitech Brio, Dell Ultrasharp Webcam, or others.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support
04-07-2025 11:55 AM
@boweryboys14, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
that sounds like a classic case of Windows Hello requiring an IR (infrared) camera, which not all built-in webcams have, even on new PCs.
Here's the lowdown on your HP 27-cr0006 All-in-One (7X9C0AA):
✅ It does have a webcam, as you’ve seen — it works fine in apps like Zoom, Camera, etc.
❌ But Windows Hello facial recognition needs a special infrared (IR) camera, not just a regular RGB webcam.
🔍 Most budget or mid-range HP AiOs do not include an IR camera unless it's explicitly listed under features as “Windows Hello compatible” or “IR webcam”.
How to check for IR camera support:
Device Manager → Cameras or Imaging Devices:
You should see two cameras listed if it supports Windows Hello (one RGB + one IR).
If there's only one camera, it’s likely just a standard RGB webcam.
Settings → Accounts → Sign-in options → Windows Hello Face:
If it says “This option is currently unavailable” or “This device doesn’t have a compatible camera”, that confirms the absence of IR support.
TL;DR:
Your HP 27-cr0006 likely does not have an IR camera, so Windows Hello facial recognition won’t work, even though the webcam functions fine otherwise.
Alternatives you can try:
Use Windows Hello PIN or fingerprint (if your model has a fingerprint reader).
Or plug in an external Windows Hello-compatible IR webcam like the Logitech Brio, Dell Ultrasharp Webcam, or others.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Max3Aj
HP Support