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‎10-01-2022 03:26 PM

HP Recommended
Operating System: Microsoft Windows 11

RAM Slot is supposed to be next to CPU under copper heat sink (snaky thing) but cage over it is soldered to motherboard & cannot be removed.RAM Slot is supposed to be next to CPU under copper heat sink (snaky thing) but cage over it is soldered to motherboard & cannot be removed.

Does anyone else have this issue?  This is the motherboard (MonkD) of my HP All In One 24 dp0014.  This AIO is supposed to be RAM-upgradable to 16 GB, but the RAM slots cannot be accessed because it is under a metal cage which is permanently attached (cannot be removed) to the motherboard.

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1 person had the same question
1 REPLY 1

‎10-01-2022 07:07 PM - edited ‎10-01-2022 07:11 PM

HP Recommended

Looks like phillips screws hold that metal shield to the case.  They go through the motherboard to the case

BeemerBiker_0-1664672687278.png

 

seems to be the same type that are used elsewhere

BeemerBiker_1-1664672848525.png

If not Philips then some type of HP proprietary screw using hard to get special tool like Apple uses

 

Just a guess as I do not have that system. It may even snap off if you pull on it.

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