• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎10-01-2022 03:26 PM

HP Recommended
Operating System: Microsoft Windows 11

RAM Slot is supposed to be next to CPU under copper heat sink (snaky thing) but cage over it is soldered to motherboard & cannot be removed.RAM Slot is supposed to be next to CPU under copper heat sink (snaky thing) but cage over it is soldered to motherboard & cannot be removed.

Does anyone else have this issue?  This is the motherboard (MonkD) of my HP All In One 24 dp0014.  This AIO is supposed to be RAM-upgradable to 16 GB, but the RAM slots cannot be accessed because it is under a metal cage which is permanently attached (cannot be removed) to the motherboard.

Category:
1 REPLY 1

‎10-01-2022 07:07 PM - edited ‎10-01-2022 07:11 PM

HP Recommended

Looks like phillips screws hold that metal shield to the case.  They go through the motherboard to the case

BeemerBiker_0-1664672687278.png

 

seems to be the same type that are used elsewhere

BeemerBiker_1-1664672848525.png

If not Philips then some type of HP proprietary screw using hard to get special tool like Apple uses

 

Just a guess as I do not have that system. It may even snap off if you pull on it.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.