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‎11-12-2021 03:49 PM - edited ‎11-12-2021 06:05 PM

HP Recommended
Product: HP All-in-One - 22 (Touch)
Operating System: Microsoft Windows 10 (64-bit)

Product Name - HP  All-in-One - 22-b068 

Operating System - Microsoft Windows 10 (64 bit)

 

My wireless keyboard wont work at all. I put in new batteries, restarted the computer & did an update and it still wont work. Currently using the onscreen keyboard . Not quite sure what else to do.

 

Category:
4 REPLIES 4

‎11-12-2021 04:33 PM

HP Recommended

@Miss_K23 

 

Does its mouse work ?

 

Regards.

BH
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‎11-12-2021 04:58 PM

HP Recommended

Yes, the mouse works.

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‎11-12-2021 07:57 PM

HP Recommended
@Miss_K23 wrote:

Yes, the mouse works.

@Miss_K23 

 

That means communication from the set (keyboard + mouse) is normal but on the keyboard itself failed. Please check battery again, make sure they sit the right way and ON. Hope this work, otherwise you have to replace the keyboard.

 

Note: New keyboard won't work with existing receiver.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎11-14-2021 06:32 PM

HP Recommended

Will it be possible to get another keyboard that will work with this particular receiver?

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