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‎11-14-2018 12:05 PM

HP Recommended
Product: Pavilion HP all in one 27 inch
Operating System: Microsoft Windows 10 (64-bit)

Recently touchscreen stopped working.  I was told to uninstall and reinstall HID Compliant touch screen driver. Well that was done and now it won't come back. Rebooting did not reinstall the driver.

 

I have done a full reset of the OS and still not working. 

 

I have seen several of these posts that recommend reinstalling firmware drivers, but that is not solving the issue.

 

Any suggestions?

2 REPLIES 2

‎11-14-2018 12:50 PM

HP Recommended

are you seeing a power light on? do the fan(s) spin?

 

when asking us to troubleshoot a problem you must supply the nessary information/details

 

we can not "see" your system through the internet, so the more information you provide the better the chance we can provide a usefull reply

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‎11-14-2018 07:30 PM

HP Recommended

Yes everything is working except the touchscreen feature. 

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