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‎01-23-2023 12:49 PM

HP Recommended
Product: HP Pavilion p6-2378 Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

The HP CDDVDW SH-216bb SATA CDROM device not working! Will not read &/or recognize DVD's. Latest drivers appear to be installed. Don't know about firmware or software upgrade availability. This is an HP installed piece of hardware. Was working fine up until about a month ago!

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1 REPLY 1

‎01-23-2023 01:11 PM

HP Recommended

@DaveD1950 

 

It probably over 10 years old by now. Please clean the lens first. If still no help, please replace it or buy a new drive. They are selling a tool to clean the lens and how to clean:

 

                 https://www.wikihow.com/Clean-a-CD-Player

 

Regards.

BH
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