cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
222
Flag Post

HP Continuously freezes for a few minutes every ~45 seconds, and Harddrive Error 3F1 shows sometimes

HP Recommended
HP ENVY 23-o014 All-in-One Desktop PC
Microsoft Windows 10 (32-bit)

My HP ENVY 23-o014 All-in-One Desktop PC that runs on Windows 10 (I don’t know how many bits) has been experiencing freezing problems recently.

 

Every 30-60 seconds or so, the display is frozen for a few minutes, in which the mouse can move around but clicking the mouse, or typing on the keyboard, have no effect at first. At the end of the freezing time, all the actions done during the frozen time period are registered in an instant.

 

This problem has lasted for around 22 hours now.

 

Just an hour ago, the computer spit out a blue screen with the error code of 3F1. Apparently the Hard Drive is at fault.

 

I tried going into command prompt as an administrator and checking the files. Other than my weird result of “3m.”, there was no problem.

 

I tried clicking F2 on the blue error screen then running HP PC Hardware Diagnostics UEFI, but “SMART Check” and “Long DST” were “NOT INSTALLED”, and frankly, the computer is freezing so much nowadays that I can’t install anything.

 

Is there a way to fix this in a simple way? Or is it a much bigger problem than I thought?

 

 

1 REPLY 1
Highlighted
Level 15
Level 15
23,178 22,843 2,644 9,095
Message 2 of 2
Flag Post
HP Recommended

@Tritone123 , welcome to the forum.

 

I believe that you most likely have a failing hard drive.  They can cause the type of problems that you are experiencing.  I suggest running the SMART test from the BIOS to see what it says.






Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation