HP Creator 935 mouse not entering pairing mode

[AlexFra]

Hello everyone,

I just received my new 935 Creator mouse and wanted to pair it via BLE. Unfortunately, the process to go into pairing mode does not work.

If I press the bluetooth button once (short press) it switched the inputs. However, long press (no matter how long) does not cause the mouse to go into pairing mode.

I have tried everything I can think of, but the mouse will not enter pairing mode.

I can connect via dongle, but that is not what I bought the mouse for.

Does anybody know how to enter pairing mode with this mouse?

Thank you

Alex

P.S.: The software is also not available from the support page. All seems strange to me for a not-so-cheap mouse.

[A_Gayathri]

Hi @AlexFra,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Creator 935 mouse not entering pairing mode. Not to worry I will help you to get a resolution to resolve the issue.

click here and follow the troubleshooting steps Manual

click here and follow the troubleshooting steps Pairing your mouse with a new receiver

click here and follow the troubleshooting steps Using the keyboard

 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[AlexFra]

Hello @Gaya1239,

thank you for your response.

Unfortunately, the link is actually not a troubleshooting guide. All links contain the same basic pairing instructions.

As I mentioned, they do not work.

I can connect to the dongle, but when I switch to e.g. bluetooth 1 and then hold the button for 3 seconds, the mouse stops working. No blinking light, no nothing. I have to switch off the mouse to be able to operate it at all afterwards.

Is there a way to perform a hardware reset of the mouse to check if that helps? Or is this bluetooth transceiver broken?

[A_Gayathri]

@AlexFra,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!