HP Desktop no mouse or keyboard working

[Bob19ivi]

Since latest 10 update I have no mouse or keyboard access to use computer. After start I can do nothing with computer without the two . Seems USB ports were disabled. Any ideals to resolve this issue?

[KrazyToad]

@Bob19ivi

Are you able to get to the BIOS? Try getting to BIOS by hitting F10 upon start up. If the Keyboard or Mouse is working outside the OS, then we can confirm it's not a Hardware issue

Since the issue started after the Windows update, let's try a System Restore and check if that helps

- Shut down the computer completely.
- Turn on the computer and repeatedly press the F11 key, about once every second, until you see the Windows loading screen.
- If a language selection screen opens, select the language you want to use to continue.
- On the Choose your keyboard layout screen, select the keyboard layout that matches your keyboard type.
- On the Choose an option screen, click Troubleshoot.
- On the Troubleshoot screen, click Advanced Options.
- On the Advanced options screen, click System Restore.
- Click Windows 7 as the target operating system.
- The System Restore window opens. Click Next.
- Click the restore point that you want to use, and then click Next.
- The Confirm Restore Point window opens.
-Click Finish to restore your computer to a previous point.
- Do not interrupt System Restore when it starts. Doing so can corrupt your hard drive and create more problems. Click Yes in the warning that appears.
- System Restore returns the computer configuration to a previous point in time and restarts.
 

Keep me posted how it goes 😊

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