HP ENVY 27 - Update BIOS from F34 to F36

[EnoSat]

When running the BIOS update from F34 to F36, this window appears and the update does not continue. What needs to be set - changed?

[Nal_NR]

Hi @EnoSat,

Welcome to the HP Support Community. 

I'd be glad to help you! 

When updating the BIOS on your HP ENVY All-in-One - 27-b101nx from F34 to F36, encountering an interruption or error can be frustrating. To assist you effectively, I have a few questions. 

• What is the exact error message or window that appears during the BIOS update? (e.g., permissions issue, BIOS lock, version mismatch)
• Are you updating the BIOS through Windows, HP Support Assistant, or using a USB flash drive via the BIOS setup?
• Did you ensure the system was fully charged or plugged into a reliable power source before starting the update?
• Have you made any recent changes to BIOS security settings, such as enabling Secure Boot, BIOS password, or setting specific permissions?
• Have you successfully performed BIOS updates on this system before? If so, were there any specific steps taken?
• Have there been any recent hardware changes or installations (e.g., RAM upgrade, SSD change) before attempting the BIOS update?

Meanwhile, you answer that, let's try a few steps here. 

Step 1: Check BIOS Update Prerequisites

Ensure Power Stability:

• Make sure the computer is plugged into a reliable power source. BIOS updates require uninterrupted power, and the process can fail if the device loses power.

Download the Correct BIOS File:

• Verify that you have downloaded the correct BIOS update file specific to your model from the HP Support website.
• Double-check that the version F36 is indeed compatible with your model.

Step 2: Review BIOS Settings

Reset BIOS to Default Settings:

• Restart your computer and press Esc or F10 to enter the BIOS setup.
• Navigate to Exit and select Load Setup Defaults or Restore Defaults, then save and exit.
• Try running the BIOS update again.

Check Security Settings:

• In the BIOS, check if Secure Boot is enabled. Try disabling Secure Boot temporarily and then attempt the update.
• Ensure that BIOS Lock or Write Protection is disabled if such options exist.

Please find the remaining steps in the next post. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @EnoSat,

Please find the remaining steps below. 

Step 3: Run the BIOS Update in Safe Mode or a Clean Boot Environment

Perform a Clean Boot:

• Run the update after performing a clean boot in Windows to avoid interference from background applications.
• Press Win + R, type msconfig, and press Enter.
• Go to the Services tab, check Hide all Microsoft services, and click Disable all.
• Go to the Startup tab, click Open Task Manager, and disable all startup items.
• Restart your computer and attempt the BIOS update again.

Use Safe Mode:

• Boot your system into Safe Mode and try running the update from there. This can help bypass potential software conflicts.

Step 4: Use HP BIOS Update (UEFI)

1. Create a BIOS Update USB Drive:
   • Download the BIOS update executable file from HP’s support page onto a USB flash drive.
   • Restart the computer and press Esc repeatedly until the Startup Menu opens.
   • Press F2 to open the HP PC Hardware Diagnostics UEFI menu.
   • Select Firmware Management or BIOS Update from UEFI, and follow the prompts to update the BIOS from the USB drive.

Step 5: Check for Software Conflicts

Disable Antivirus or Security Software:

• Temporarily disable any antivirus or third-party security software that might block BIOS modifications.

Uninstall HP Support Assistant:

• If the update is being run through HP Support Assistant and failing, try uninstalling and reinstalling HP Support Assistant.

Step 6: Check for Hidden Background Processes

Terminate Background Processes:

• Use Task Manager to end any unnecessary background processes that might interfere with the BIOS update.

Disable Startup Services:

• Disable unnecessary startup services and applications that could be preventing the update from proceeding.

If these steps do not resolve the issue, I recommend you contact phone support for further assistance. 

Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[EnoSat]

Error message/window appears immediately after the file is started

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111418.exe

[Nal_NR]

Hi @EnoSat ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!