HP ENVY Phoenix 800-030qe recent BIOS update recommended by HP assistant BRICKED the computer!

[Seanzilla]

I was prompted by HP Assistant to do the most recent BIOS upgrade. I have done this without issue over the years on multiple PCs, but this one went completely south.

Installed per instruction. Waited accordingly, and PC rebooted on own as expected. Went to Windows Logon screen, but no response from cordless mouse/keyboard. Waited a few minutes, and PC turned itself off. Pressed power button, but will not post. Can't control via K/M. Just sits there with a black screen. 

Called HP support, of course they will not support due to age, and despite recommended software BIOS update.

I'm screwed. 😞

[Echo_Lake]

@Seanzilla
Thank you for posting on the HP Support Community.

This tool might or might not work in the event of BIOS corruption depending on many factors, but is worth trying in the event the BIOS is corrupted.

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.

Use a second working computer with an active internet connection to create a BIOS recovery USB flash drive.

Click here: https://support.hp.com/in-en/document/c02693833 to create a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@Seanzilla

Thank you for posting back. 

This sounds like BIOS is completely corrupted and in order to fix this issue your BIOS needs to be flashed,
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.