HP ENVY TouchSmart 23se-d494 All-in-One Desktop PC (ENERGY STAR) Upgrade Options

[Albee123]

Hello All,
I have an HP Envy 23 All in one Touch Smart (F3D93AA).  Lately, my computer freezes and takes a while to bring up any application.  I deleted a number of applications that were no longer needed, then I ran defrag, and finally, I ran my security software that found two bugs that were removed.  I then powered down and powered back up to check to see if my steps solved my issue.  The steps did not solve the issue.  

Here are the specifications for my computer:
Intel i5 processor

1 TB Hard Drive Internal drive two additional external TB hard drives

8 GB ram
Windows 10

Symptoms:

1) Very slow loading of applications
2) A message that appears at the top of the screen indicating an application is not responding

I was considering purchasing a new computer but really like the look and features of the Envy 23.

Thanks in advance for any assistance or suggestions.

[praveen196 · Accepted solution]

@Albee123 Welcome to HP Community!

I understand that you are facing issues with computer freezing.

Do not worry. I will try to fix the issue.

First, let's start with performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  

Second, you can check if there is Bios update available for your PC, here is the link to download. 

  

Performing a test on the Hard drive as well as on the Memory from the Hardware diagnostics:  
1) Shutdown the computer.  
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  
3) Press F2 once for System Diagnostics.  
4) Go to the Component test.  
5) Run extensive Memory and Hard Drive test.   

Depending on the test results, If the test passes then I would suggest you perform a complete system recovery.  

Note: Recovery will wipe off everything from the computer. If you have anything important get in touch with some local stores to get your data backed up. 

  

Click here to know: How to perform each step. 

  

For more details, you can try these documents as well. 

  

Computer Is Slow (Windows 10) 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[Albee123]

Thank you Praveen196.  I will try the suggestions that you provided and see if they help.  I will try to do this before an online interview I have this Monday.  I hope that it will resolve the problem.  I will let you know the results.

[praveen196]

@Albee123

Thank you for the update.

If the issue still persists, please get back to us. We will assist you.

Have a nice day!!

[Albee123]

Thank you, again, Praveen196,

It appears there was an update for my Bios that was not installed.  My computer is now running like it did when I first started using it.  The suggested solution saved me so much money. Thank you, thank you, thank you!

[Riddle_Decipher]

@Albee123 Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute to identifying and leading you towards the solution.

Thanks for honoring us by accepting our post as the solution, as it helps the community grow.

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.