HP EX950 2TB Warranty Registration - HP website does not recognize the S/N

[lfan1992]

I recently bought a 2TB version of the HP SSD EX950 M.2 NVMe product line.

However, I'm unable to register the SSD through my HP dashboard as the registration system can't read the product number and the serial number. I am unable to contact HP Support Support (https://support.hp.com/sg-en/contact-hp) as the contact options also need P/N or S/N.

It seems to work using https://register.hp.com/. However, I would like to link the product with my HP account. How should I properly register the SSD and get the warranty in this case?

[TEJ1602]

@lfan1992

This requires remote assistance.

Please reach out to the HP Support in your region.

Hope this helps!

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[lfan1992]

I do want to contact HP support in the U.S. However, as I've mentioned, the system can't recognize the serial number and no contact option can be shown in that case. I wonder whether you can kindly ask the support team to contact me instead.

[asmita6658]

@lfan1992

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community. 

[outernational]

I would like to see the warranty terms (the fine print) for the same product. Also, I can't register my product for the same reason. Pls advise.