• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-07-2024 06:57 PM

HP Recommended
Product: HP EliteDesk 800 G6 Desktop Mini PC (8WY27AV)

The computer came with an HDMI port in the flex io port. I tried replacing it with the Thunderbolt port part no 440A5AA. After the replacement, the computer would not start. If I remove the part, the computer starts fine. Put it back in, no bueno. Remove it, and leave the hdmi port out, it starts fine, put in the hdmi port, it starts fine, put the thunderbolt port in, wont start again. I can't even get into the bios with the flex io installed. It is the correct port. Any ideas? I can't find any 8infor on why this is happening. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.