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‎05-07-2021 08:11 PM - edited ‎05-08-2021 12:08 PM

HP Recommended
Product: Envoy Phoenix
Operating System: Microsoft Windows 10 (64-bit)

My Envoy Phoenix won't power on, no fans or lights.  The light on the power supply is solid green.  I took it to best buy and had the power supply checked, which tested good.  They say the motherboard should be replaced, but before I do that, I was wondering if it could be a power button, or something other than a motherboard.  Any suggestions?

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2021 02:13 AM

HP Recommended

Hello
the power indicator light generally indicates the good functioning or not of the box
If there is a problem when you try to start, the indicator light may blink, or go out
If it remains on we can assume that the power supply is in good condition.
We should be able to actually test the start button

https://www.gamersnexus.net/guides/2011-jumping-a-motherboard-without-power-switch-button

https://www.intel.com/content/www/us/en/gaming/resources/why-wont-my-computer-turn-on.html

https://www.calvyn.com/how-to-on-computer-without-power-button/

 

these are just examples
do other research

 

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10 REPLIES 10

‎05-08-2021 01:22 AM - edited ‎05-08-2021 01:23 AM

HP Recommended

A "blinking green" lamp may indicate that the computer is "sleeping".

 

Hold down the on/off button for 30 seconds, or until the lamp goes dark, then release it.

Tap the on/off button. Does the computer now start "normally" ?

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‎05-08-2021 02:08 PM

HP Recommended

Nope.  It doesn't .do anything different

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‎05-10-2021 08:46 PM

HP Recommended

Did you hold-down the  power-button for 2 seconds? 30 seconds? 60 seconds? 

Doing so will signal the computer to COMPLETELY power-off, not just to "hibernate".

 

 

 

 

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‎05-11-2021 12:09 AM

HP Recommended

Is the power supply plugged into the motherboard? If it is there should be a LED on the motherboard that lights up.

Next you have to check if the front panel power switch connectors are also plugged in properly.

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‎05-12-2021 12:55 AM

HP Recommended

Everything is connected. I reseated all of the connections. Zero happens when I press the power button. 

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‎05-12-2021 12:56 AM

HP Recommended

I can't turn off, if it never turns on. 

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‎05-12-2021 02:48 AM

HP Recommended

actually I was incorrect, HP in its infinite wisdom didn't provide an LED on that motherboard.

Only two things could be the Power connector from the power supply. Or the Front panel connector.  The front panel connector is my best guess . Either its connected to the wrong connector on motherboard, Since there is a few similar connectors or installed in the wrong orientation.

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‎05-12-2021 10:15 AM

HP Recommended

I guess i forgot to mention, this PC has been running great for the last 4 or 5 years, and just stopped working. 

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‎05-13-2021 01:32 AM

HP Recommended

> it just stopped working

A friend almost died when his heart "just stopped working". Fortunately, emergency medical treatment brought him back.

 

Perhaps, it is your motherboard or your power-supply or your power-switch that has "suddenly" gone bad.

 

Have you tried a different power-supply?

 

 

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