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HP Recommended
C2351WAM40AAM1121

Heyo,

 

I've been trying to find sources for getting a replacement screen for this specific HP envy model I have with the beats audio, but I cannot find a replacement anywhere including on the website.

 

Any assistance would be appreciated!

 

PS. I am unable to send the PC to be repaired elsewhere, please do not suggest shipping the unit, as I am unable to send it.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Keiveezee,

 

According to HP, they do not recommend a do-it-yourself repair: "CAUTION: HP does not recommend repairing or replacing the screen yourself. This can void warranty options and cause further damage to the computer."

 

However, that is a moot point as a replacement screen (HP p/n: E1K96AA) is unavailable, not by HP or any other site I searched.

 

NonSequitur777_0-1645809469627.png

 

Another option would be to connect an external monitor to your HP Envy 23 and use that as a replacement "screen".

 

Good luck!

 

Kind Regards,

 

NonSequitur777

View solution in original post

3 REPLIES 3
HP Recommended

@Keiveezee,

 

According to HP, they do not recommend a do-it-yourself repair: "CAUTION: HP does not recommend repairing or replacing the screen yourself. This can void warranty options and cause further damage to the computer."

 

However, that is a moot point as a replacement screen (HP p/n: E1K96AA) is unavailable, not by HP or any other site I searched.

 

NonSequitur777_0-1645809469627.png

 

Another option would be to connect an external monitor to your HP Envy 23 and use that as a replacement "screen".

 

Good luck!

 

Kind Regards,

 

NonSequitur777

HP Recommended

I see. So this screen is basically completely unavailable as of now?

 

I appreciate your time to research this for me, as I 've been looking for a solution for a week now.

Thank you!

HP Recommended

@Keiveezee,

 

I can say with a high degree of confidence that at least at this moment in time, right now, there are no replacement screens available anywhere. That is not to say that tomorrow or next week someone makes this available, say on eBay for example, but I figure the chance for that to happen is pretty slim.

 

And even if you were able to get a replacement screen, you would still need to remove and then replace the screen, which is quite involved as this Youtube video shows: Screen Replacment: hp pavilion 23 all in one model 23-g011 - YouTube

 

Kind Regards,

 

NonSequitur777

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.