HP Envy x360 Hinge Broken — Known Design Issue (S/N: [edited])

[itsdhrubsingh]

Hello HP Community,

I’m facing a hinge issue with my HP Envy x360 laptop (Model: 13-bf0xxx, Serial No:Edited). The screen has started separating from the base due to hinge failure during normal usage. There’s been no accidental damage or mishandling.

After some research, I found that this is a commonly reported issue with several HP Envy x360 models — indicating a potential design flaw. Many users seem to have received free or goodwill repairs, even outside the standard warranty.

My laptop is still in great condition otherwise, and I’d like to request assistance from HP Support for a free repair or guidance on how to escalate this matter properly.

Any help from HP representatives or community members who’ve faced the same issue would be appreciated.

Thank you,
Dhrub Singh

[Kuroi_Kenshi]

Hi @itsdhrubsingh,

Welcome to HP Support Community!

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,