HP LED Indicator caused an Access Violation on Windows 10 Startup

[Exray182]

I have an HP All-in-One 23 q-114.

I'm using the Wireless Keyboard and Mouse that came with the PC. 

On Windows 10 Startup, a small black box appears on the Desktop that has LED Indicators for

CAPS LOCK, NUM LOCK, SCROLL LOCK and Battery Indicators for Mouse and Keyboard.

After the last Windows 10 Update, 1803, I now get an Error Message on Startup as follows,

"HP LED Indicator caused an Access Violation."

After I close the Error Massage, the HP Indicator Box appears and functions normally.

Any thoughts on this issue would be appreciated.

As a side note, the Battery Indicators for the Keyboard and Mouse do not function.

They both read "Drained", in the Red Zone, since I setup the PC, 2 years ago.

Thank you.

[Jeet_singh · Accepted solution]

@Exray182,

Thank you for reaching out to us on HP Support Forums! I see from your post that you have a concern regarding the error message that you see on the startup screen. Don't worry I'll do my best to help you with this.

As you have mentioned in your post that the error popped up only after the recent update. In this scenario, I would suggest you could try to perform a Bios update on the computer.

In order to provide you with the right download file, could you provide me with the exact model number or product number of the computer. ? Use this link to find it:  https://support.hp.com/us-en/document/ish_2039298-1862169-16  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

In the meantime, you could try to check by replacing the batteries for the wireless keyboard and the mouse.

Alternatively, you can also try to do a clean boot on the PC - Follow the instructions from this support site - Click here 

Once done, restart the computer and check.

If the issue persists, I would suggest you could try to uninstall and reinstall the keyboard drivers from device manager.

Could you please respond to this post with the details as well as with the results of the troubleshooting for further assistance.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Exray182]

Thank you for your response.

When I tried to update the BIOS, it said "the files already exist, do you want to over write them?"

I said NO, because I didn't want to cause additional problems.

I uninstalled and reinstalled the Keyboard software, and now the Error Message seems to be gone.

Thanks again.

Exray182

[Jeet_singh]

@Exray182,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,