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‎10-09-2026 05:10 AM

HP Recommended

Hi, I purchased an HP M290 Wireless Mouse from Amazon India, but its serial number is not being recognised on the HP Support website.

Can anyone help me verify the warranty or explain why this is happening? I have the original purchase invoice.

Thanks!

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1 REPLY 1

‎10-10-2026 08:32 AM

HP Recommended

Hi @artisticvashu,

Welcome to the HP Support Community.

Thank you for providing the details. Since your HP M290 Wireless Mouse was purchased from Amazon India and you have the original purchase invoice, we would like to understand exactly what happens when you try to verify the warranty.

Could you please confirm the following:

  • What exact error message do you receive when entering the mouse serial number on the HP Support website?
  • Are you entering the serial number from the product label on the mouse/packaging?
  • Do you also see a product number on the mouse or packaging? Please do not post the complete serial number publicly in the Community.
  • Is India selected as the country/region of purchase on the warranty-check page?

You can check the warranty using the official HP Warranty Check - India page: Official HP® Warranty Check - India | HP® Support

HP's warranty guidance also states that if a product cannot be identified by the serial number alone and the page requests a product number, enter the product number and submit again.

Since the product was purchased in India, if the serial/product number is still not recognized or the displayed warranty information is incorrect, please keep the Amazon purchase invoice available. HP's warranty-dispute guidance states that products in India that cannot be handled through the online warranty-dispute option should be referred to HP Customer Support, where a support agent can assist with the warranty review. Official HP® Warranty Check - India | HP® Support

Please let us know the exact message displayed when the serial number is entered and whether the site also asks for a product number. That will help us guide you with the correct next step.

Take care and have an amazing day!

I'm an HP Employee.


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