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‎06-05-2023 09:36 PM

HP Recommended
Product: OMEN by HP - 15-ce018dx
Operating System: Microsoft Windows 10 (64-bit)

Hello,

     I am having some issues trying to get my usb-c port to work.  I have the bios up to date and the all usb-c drivers all are updated as well.  I am trying to use the usb-c port to connect my pc to my monitor (USB-C to hdmi).  It seems as if I have tried everything, but it does not resolve the issue.  What can I do to fix the issue?

 

Category:
3 REPLIES 3

‎06-05-2023 09:52 PM

HP Recommended

@xXMrPbodyXx 

 

The specs of your machine is

 

               https://support.hp.com/au-en/document/c05835485

 

Does your monitor have DP port ? Please try USB-C to DP direct, no middle man.

 

Regards.

BH
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‎06-08-2023 10:18 AM

HP Recommended

The usb-c to hdmi is dp. I tested another computer and it worked fine with the monitor. Using the same usb-c to hdmi. Using the same monitor Also. Here is the item I am using. USB C to HDMI Cable 4K 60Hz 10FT... https://www.amazon.com/dp/B0BK1BP81Q?ref=ppx_pop_mob_ap_share

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‎06-08-2023 03:27 PM

HP Recommended

@xXMrPbodyXx 

 

HDMI and DP use digital signals but they are NOT the same.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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