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HP Recommended
Microsoft Windows 11

Hi,

 

I recently purchased a OMEN by HP 25L Gaming Desktop, Windows 11 Home, Intel® Core™ i7, 16GB RAM, NVIDIA® GeForce RTX™ 3070 model and wanted to upgrade the RAM to 32 GB. The Kingston Fury  Part number KF3200C16D4/8GX which I believe should work is only showing as 2400 MHZ when put in the extra DIMM slots. Is there a specific location I have to go to get the HP37D4U1S8MR-8XR model of RAM? I can't seem to find that anywhere online. Do I have to order that direct from HP? 

3 REPLIES 3
HP Recommended

Is that Kingston part number of memory that was originally installed?

 

Kingston does not manufacture it nor show it on their website.

 

I really can't search for memory for you since the identification you provided is too generic.

We need the HP Product name or Product number, just as the original thread form asked  you when you authored this thread.

 

In Windows type MSINFO into the search box and press the enter key.

 

A system Information dialogue window will appear.

Look for the System SKU on the ninth line down in the list on the right side of the dialogue window.

Post it in your next reply to your thread.

 

 



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

HP Recommended

Hi Erico,

 

SKU is showing 33T59AA#ABA

 

Also running wmic memorychip in cmd shows the following for my RAM. You can see the difference between the two it came with versus the two I put in.

 

1 BANK 0 8589934592 Physical Memory 2400 1200 Win32_PhysicalMemory 64 Physical Memory DIMM 4 8 2 1 Kingston 1350 0 1200 Physical Memory HP37D4U1S8MR-8XR 1 9760464E 26 3200 Physical Memory 0 64 128
1 BANK 1 8589934592 Physical Memory 2400 1200 Win32_PhysicalMemory 64 Physical Memory DIMM 3 8 2 1 Kingston 1350 0 1200 Physical Memory KF3200C16D4/8GX 1 CEE7019E 26 2400 Physical Memory 1 64 128
1 BANK 2 8589934592 Physical Memory 2400 1200 Win32_PhysicalMemory 64 Physical Memory DIMM 2 8 2 2 Kingston 1350 0 1200 Physical Memory KF3200C16D4/8GX 1 28E70408 26 2400 Physical Memory 2 64 128
1 BANK 3 8589934592 Physical Memory 2400 1200 Win32_PhysicalMemory 64 Physical Memory DIMM 1 8 2 2 Kingston 1350 0 1200 Physical Memory HP37D4U1S8MR-8XR 1

HP Recommended

Yes. Indeed.

 

Part of the problem is that the middle two have the same part number.

 

Try alternating then in the DIMM slots to see if it makes a difference.

 

If you can find two more modules that match  the originally installed pair, then the system should work as expected. 

 

The marketing information says there were two HyperX 16 GB DDR4-3200 MHz XMP RGB Heatsink RAM (2 x 8...

That is the first module in the list, which is probably what was originally there.

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2047675.m570.l1313&_nkw=HP37D4U1S8MR-8XR&_sacat=0

 

The part number KF3200C16D4/8GX is not available as far as I can search.



I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If my post was helpful or you just want to say thanks, click on the Yes button next to the "was this reply helpful?"

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