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‎12-27-2023 06:25 AM

HP Recommended

Hello, 

I purchased an HP Omen 30L a couple years ago and for the past 10 months or so I have been experiencing random shut offs almost daily. The crashes are completely random and happen even when I am not using the PC (I will go to bed and wake up the next day with the PC completely off). But it also happens while I am working on things that do not require too much power. 

 

When the PC crashes I am unable to turn it right back on. If I press the power button to turn it on after the crash, the lights of the PC light up and then PC shuts off again and all lights turn off. However, if I wait 5-10 mins and turn it back on, the PC stays on for the rest of the day with no issue. 

 

Below are my specs. I have no idea where to start troubleshooting. I have updated everything.

Removed the Omen Gaming Hub because it was overclocking the PC and thought that could be it, but its not. 

I am unable to find any overclocking options when I go into BIOS - not sure how the PC got overclocked. 

I looked in the event viewer and at the time of the crash I got error "6008 - The previous system shutdown at 4:58:36 AM on ‎12/‎27/‎2023 was unexpected."

 

Any assistance you can provide is appreciated. 

 

General specifications
Operating system
Windows 11 Home 64-bit Version: 22621.2861
Microprocessor
AMD Ryzen 7 5800X 8-Core Processor
System memory
16 GB
Memory slot 1
8GB Kingston 3200MHz
Memory slot 2
8GB Kingston 3200MHz
System board
8876 11
System BIOS
F.12
Video
Graphic device 1
NVIDIA GeForce RTX 3070
Current resolution
1920 x 1080
Refresh rate
60 Hz
Version
31.0.15.3770 (10/18/2023)
Audio
Device 1
Realtek High Definition Audio
Status
Enabled
Driver
RTKVHD64.sys
Version
6.0.9239.1
 
Status
Enabled
Driver
SteamStreamingMicrophone.sys
Version
8.33.15.17
 
Status
Enabled
Driver
SteamStreamingSpeakers.sys
Version
17.56.13.764
Device 4
NVIDIA Virtual Audio Device (Wave Extensible) (WDM)
Status
Enabled
Driver
nvvad64v.sys
Version
4.49.0.0
Device 5
NVIDIA High Definition Audio
Status
Enabled
Driver
nvhda64v.sys
Version
1.3.40.14
Category:
2 people had the same question
1 REPLY 1

‎01-04-2024 06:26 PM

HP Recommended

I've been experiencing the VERY same issue.  Have you had any luck with response from HP support yet?  Mine started doing this exactly 1 year to the day that my warranty ran out. 

1 person found this reply helpful
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