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- HP PC Hardware Diagnostics Windows (1.6.4.0) won't install

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07-05-2020 01:49 AM
I was trying to install the HP PC Hardware Diagnostics for Windows, after downloading it directly from the site, but for some reason it doesn't work. The site says there should be a Finish button to close the Setup Wizard but what happens instead is this:
Then that disappears and leaves other files such as this one:
I've tried installing it onto desktop, swsetup, and just a folder in documents but guess it's not the location?
I am not sure what to do, please help ;-;
07-07-2020 08:25 AM
Welcome to HP Support
I would like to help
Please download the BIOS and HP Diagnostic from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-m3-u000-x360-convertible-pc/10862152/mo...
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee