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Riirii
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HP PC Hardware Diagnostics Windows (1.6.4.0) won't install

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HP Pavilion x360 m3-u001dx (ENERGY STAR)
Microsoft Windows 10 (64-bit)

I was trying to install the HP PC Hardware Diagnostics for Windows, after downloading it directly from the site, but for some reason it doesn't work. The site says there should be a Finish button to close the Setup Wizard but what happens instead is this:

SmartSelect_20200705-034645_Camera.jpg

Then that disappears and leaves other files such as this one:

15939349726857110998431641714356.jpg

 

I've tried installing it onto desktop, swsetup, and just a folder in documents but guess it's not the location?

 

I am not sure what to do, please help ;-;

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Riirii

 

Welcome to HP Support

 

I would like to help

 

Please download the BIOS and HP Diagnostic from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-m3-u000-x360-convertible-pc/10862152/mo...

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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