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‎01-17-2018 07:26 PM

HP Recommended
Product: Pavilion 21 21-h010
Operating System: Microsoft Windows 7 (64-bit)

HP Pavilion 21 Windows 7 reinstall, USB 3.0 ports not working.  In device manager, USB Controller shows as needing drivers installed.  Windows Update won't find them, and the chipset drivers on HPs website for this model will not install, saying my system doesn't meet minimum requirements.  I installed the 64-bit version of Windows 7.  The ports will power, but not recognize a device in Windows.


Thanks for your time!

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2018 07:58 AM

HP Recommended

Hi:

 

This driver will install the USB 3 controllers:  1st file listed on the webpage.  Install and restart the PC.

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 

 

 

View solution in original post

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3 REPLIES 3

‎01-18-2018 07:58 AM

HP Recommended

Hi:

 

This driver will install the USB 3 controllers:  1st file listed on the webpage.  Install and restart the PC.

 

http://support.amd.com/en-us/download/desktop/legacy?product=legacy4&os=Windows%207%20-%2064

 

 

 

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‎01-18-2018 07:50 PM

HP Recommended

Thanks!  That was it!

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‎01-18-2018 09:31 PM

HP Recommended

You're very welcome.

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