HP Pavilion All-in-One wireless keyboard stopped working ... checked all the obvious things

[RChax]

Hi,

I've got a new (few weeks old) HP AIO, with a wireless keyboard and mass (sleek white units - keyboard is model TPC-0002K I believe.

Has worked fine for the last few weeks, but in middle of today keyboard stopped working (i.e. pressing keys does nothing on screen) - no apparent cause identifiable.

Mouse works fine, wired keyboard used as replacement and works fine.

Can't find any plug in USB dongles to check, presume this is internal in the unit

Replaced batteries twice (inc with a set that work in another device fine) - only thing noticeable is when batteries changed the caps lock light glows for a few seconds.  

Run all the updates and driver check type utilities

Rebooted computer.

But still doesn't work.

Advice to resolve very welcome!

Thanks

Richard

[The_Fossette]

@RChax

I reviewed your post and I understand that the keyboard is not working.

Don’t worry, I assure you I will try my best to get this sorted.

Follow the steps in the below article and check if it helps.

Troubleshooting Keyboard Problems

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[erico]

Looks like you have troubleshot the issue properly. Your troubleshooting leads straight to a faulty keyboard.

direct from the user manual

Contact HP or the vendor you purchased it from to arrange for a replacement mouse/keyboard/wireless dongle set or for warranty service.