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RChax
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Message 1 of 3
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HP Pavilion All-in-One wireless keyboard stopped working ... checked all the obvious things

HP Recommended
HP Pavilion All-in-One - 24-k0003na
Microsoft Windows 10 (64-bit)

Hi,

 

I've got a new (few weeks old) HP AIO, with a wireless keyboard and mass (sleek white units - keyboard is model TPC-0002K I believe.

 

Has worked fine for the last few weeks, but in middle of today keyboard stopped working (i.e. pressing keys does nothing on screen) - no apparent cause identifiable.

Mouse works fine, wired keyboard used as replacement and works fine.

Can't find any plug in USB dongles to check, presume this is internal in the unit

Replaced batteries twice (inc with a set that work in another device fine) - only thing noticeable is when batteries changed the caps lock light glows for a few seconds.  

Run all the updates and driver check type utilities

Rebooted computer.

But still doesn't work.

 

Advice to resolve very welcome!

 

Thanks

 

Richard

2 REPLIES 2
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,169
Message 2 of 3
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HP Recommended

@RChax

 

I reviewed your post and I understand that the keyboard is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c06113523

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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erico
Level 17
Level 17
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Message 3 of 3
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Looks like you have troubleshot the issue properly. Your troubleshooting leads straight to a faulty keyboard.

 

direct from the user manualdirect from the user manual

 

Contact HP or the vendor you purchased it from to arrange for a replacement mouse/keyboard/wireless dongle set or for warranty service.


Erico

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Click the Yes button to make a comment that the response was helpful or to say thanks.
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