Create an account on the HP Community to personalize your profile and ask a question
12-08-2022 07:49 AM
Chapter 1 of the service manual indicates that 2 x 8 GB is the max, but most HP notebooks that have the Intel 8th gen core processors and two memory slots will normally support 2 x 16 GB of memory.
The Crucial memory report for your notebook also indicates that it can support 2 x 8 GB of memory.
You can do this to see how much memory your notebook can support:
1. In the search box, search for cmd and click Run as administrator.
This will open the command prompt.
2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and hit enter.
There, it will show the maximum RAM capacity your PC's motherboard can support.
The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.
If the report indicates that you can install 2 x 16 GB of memory, this should be a compatible 16 GB memory chip for your notebook:
You may want to try one out first.
Remove one of the 8 GB chips, install the 16 GB chip and if the notebook boots up, works fine and reports 24 GB of memory, it should be OK to add the second 16 GB chip to max out the memory.
Didn't find what you were looking for? Ask the community