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‎03-17-2017 07:37 PM

HP Recommended
Product: HP Pavilion p6751c
Operating System: Microsoft Windows 7 (64-bit)

It seems my motherboard has crashed. I found a replacement motherboard (exact same part number) on Amazon.com, but someone told me that HP motherboards are proprietary by serial number and if I put a new motherboard in it might not work because serial numbers won't match. Is this true? Am I wasting my time and money by purchasing a motherboard and trying to install it?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-17-2017 09:15 PM - edited ‎03-17-2017 09:18 PM

HP Recommended

@kblguy0930,

If your sure the motherboard is non-functional, then OK.  Can you state the problem(s).

 

It has been the experience within the forums that an exact replacement board will work.

Use caution removed the CPU chip and re-installing it.  If you separate the chip from the heatsink, be sure to clean the surfaces and apply new thermal grease. Follow guidelines for such.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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2 REPLIES 2

‎03-17-2017 09:15 PM - edited ‎03-17-2017 09:18 PM

HP Recommended

@kblguy0930,

If your sure the motherboard is non-functional, then OK.  Can you state the problem(s).

 

It has been the experience within the forums that an exact replacement board will work.

Use caution removed the CPU chip and re-installing it.  If you separate the chip from the heatsink, be sure to clean the surfaces and apply new thermal grease. Follow guidelines for such.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-17-2017 09:18 PM

HP Recommended
Good to know, thank you very much.
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