HP Portable SSD P500 500GB does not work

[djdeito]

HP Portable SSD P500 500GB does not work anymore, is not recognized by Windows, tried on multiple computers without success.  Neither the serial number or part number is recognized in the HP Warranty Check website ( what a disappointment ) https://support.hp.com/us-en/product/setup-user-guides/hp-portable-ssd-p500/model/29888517

HP Portable SSD P500 500GB

S/N: (edited)

P/N: 7NL53AA#ABC

[puppyshine]

Yes!!!  Multiple people on these boards have the same issue: Our HP Portable SSD P500 drives are not recognized by any machine, and the HP Support website says our serial numbers do not exist. There is NO support for these devices despite being under warranty. With so many drives failing on HP Windows machines, this is unacceptable. HP do something about this!

[VikramTheGreat]

Hi @djdeito,

Welcome to the HP Support Community.

I completely understand how frustrating this is, especially when your HP Portable SSD P500 is failing to detect on multiple systems and the serial number isn't recognized on the HP Warranty Check page. I’m really sorry for the inconvenience this has caused.

Here’s what you need to know

The HP Portable SSD P500 falls under HP Accessories / Peripherals, and support for accessories is different from laptop or printer warranty checks.
Because of this, the serial numbers for some accessories do not appear on the online warranty lookup tool, which is why you’re seeing “serial not found.”

This does NOT mean you do not have support.
It simply means the online lookup tool cannot validate accessory SNs.

Next Steps: How to get support

Since the SSD is:

• Not recognized by any device
• Not detected through Disk Management / Device Manager
• And since the serial cannot be validated online

The correct support route is physical accessory service.

Please take the SSD to the nearest HP Authorized Service Center, where they can:

• Validate the product manually
• Check warranty coverage based on the printed details
• Diagnose firmware/electronics failure
• Provide repair or replacement options

Accessories like SSDs must be checked in person, as HP support agents are not able to validate or process warranty claims for accessories through the online tools.

To get you further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support