HP ROVE ENVY WINDOWS 10.4 WON'T SHUT DOWN AT NIGHT?

[Runnin]

My mother has an HP ROVE ENVY , she recently called in our local computer guys who due to hardrive error and it dying, put a  new hard  drive  in windows 10.4 and since then it won't shut down last thing at night, it's so weird, it's not updating,  it says shutting down on screen and the screen goes black but the power button stays on and you can still hear the  motor? processor? Im not technical so not sure of the correct term, we've left it for up to 4hrs just in case it's updating but it just doesn't go off, in the end we have to power off using the button. During the day  just as a test we've tried and nine times out of 10 it powers off, but at night when she shuts down it won't. We've used the same computer guys for years and they are really good and helpful, but they have been absolutely stumped by this, it's been back to the workplace three times now, in this latest attempt they updated Bios or something and said this should fix it , but it hasn;t, still the same problem of not being able to shut down at the end of the night, it wasn't doing this in 10.3 , the only other option we were looking at is  switching off updates to see if that fixes it, but whatever it is it's driving me nuts,:smileyvery-happy: my mums a pensioner and its her bit of social lifeline, so the sooner she's happy, i can get on with my own stuff and be happy too 🙂  I would so appreciate some feedback/advice on the problem please. Thanks in advance. 

[Riddle_Decipher]

@Runnin

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand you want to help fix your mom's PC as it doesn't seem to shut down at night, however, works during the day at times, please correct me I'm wrong.

And No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check for any other HP Forum posts to help resolve your concern?

If you haven't, Here's a related HP Forums post that seems to have helped others: Click here for the steps.

I've also found a working solution on YouTube. It seems like problem with IME:  https://www.youtube.com/watch?v=4XXgFIM13O4

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond by support boundaries, please ignore the ads and take only the free suggestions)

Keep me posted for further assistance 😉

[Runnin]

Hi, thanks, but neither worked, Bios has already been updated just last week but still had the same problem, just tried the  solution on youtube about unticking"allow this computer to turn off this device to save power"  but that doesn't fix the problem either. It's weird, occassionally it shuts down but mainly not, however if i power it down via the button then switch the computer back on then try shutting down again it will shut down the second time, it just won't shut down the first time. We didn't have this problem in 10.3 its only since being upgraded to 10.4, someone suggested getting the computer guys to take it back to 10.3 and switch off updates but that;s not really ideal, there has got to be a better solution surely as i see i'm not the only one with this problem? 

[Runnin · Accepted solution]

Hi Fingers crossed but while the two things you suggested didn't work I continued to try and fix the problem, and  it looks like it's fixed   so I thought i would share what it was and what i did on here in case it helps someone else.  I'd been manually updating before shutting down to see if that would fix it and while it didn't I noticed that most updates coming through were Windows Defender, i know how much security can mess up some computers and while it worked fine in windows 10.3 i wondered whether there might be a problem in 10.4 .  Unfortunately there's no longer an option to switch off windows defender but if you install another security, it detects it and steps back and lets the new one take over, so i installed AVG FREE Basic , then i went to security notifications and switched off Windows defender notifications. ...hey presto the computer completely shuts down fine an has been doing so ever since, no more black screen but the processor still whirring or the power light still on, it's finally fixed, so i would suggest if anyone else has the same problem to check  if windows defender is the cause.  

[Riddle_Decipher]

@Runnin

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution you were looking for. 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂