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‎01-16-2020 10:24 AM - last edited on ‎01-16-2020 10:38 AM by Retired

HP Recommended
Operating System: macOS 10.15 Catalina

Drive failed completely without any warning. Now it was not able to be detected by bios / OS. That was a backup machine. I think the total hours for this S700 should be less than 40 hours!

 

Tried to look up / file warranty online, nothing showed up. Called HP and was given [edit] , the problem is:  no one answered the phone call and the voice mail box is FULL! Called HP again and was given an email address[edit] emailed them today.  We'll see what will happen.

 

This is definitely the worst experience with hard drive warranty so far. I  don't think I will purchase any of these HP SSDs again.

1 person had the same question
1 REPLY 1

‎01-16-2020 10:37 AM

HP Recommended

@TexasEagle,

While any product can fail, it is disheartening.

The SSD you purchased has a 3 year warranty from that vendor.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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