HP SSD EX900 M.2 250GB Warranty Claim

drparton21 · ‎09-28-2021

Hello,

I've got two HP EX900 NVME SSDs that I'm trying to file a warranty claim on. However, when I go to the HP support page and put in their S/N, I get a message telling me to "please enter a valid SN". I'm confident that I'm entering it correctly--- but it appears that this SSD model isn't in that database.

How can I file a warranty claim on them?

Prométhée · ‎09-29-2021

hi

sorry for that, it seems to be indeed recurrent for some!

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/EX900-M-2-No-longer-detected-in...

@Echo_Lake please help

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Echo_Lake · ‎09-30-2021

@drparton21

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that you are unable to register for the HP SSD warranty. in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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