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drparton21
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Message 1 of 3
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HP SSD EX900 M.2 250GB Warranty Claim

HP Recommended
HP EX900 SSD
Microsoft Windows 10 (64-bit)

Hello,

 

I've got two HP EX900 NVME SSDs that I'm trying to file a warranty claim on. However, when I go to the HP support page and put in their S/N, I get a message telling me to "please enter a valid SN". I'm confident that I'm entering it correctly--- but it appears that this SSD model isn't in that database.

 

How can I file a warranty claim on them?

2 REPLIES 2
Prométhée
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Message 2 of 3
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HP Recommended

hi

sorry  for that, it seems to be indeed recurrent for some!

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/EX900-M-2-No-longer-detected-in...

 

@Echo_Lake  please help

 

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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Desktop-Knowledge-Base
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Echo_Lake
HP Support Agent
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Message 3 of 3
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HP Recommended

@drparton21

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, 

I understand that you are unable to register for the HP SSD warranty. in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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