HP SSD EX900 M.2 500GB failure. Serial number not recognized by HP Phone Support

[loucau79]

My HP EX900 SSD stopped working after a year and a half of operation.  It is not recognized by BIOS in either M.2 slot on my motherboard.

I am trying to file a warranty claim but the serial number is not recognized neither by the automated system in website neither by the HP Phone Support.

I bought this item from Germany and i live in Cyprus.

How do I request warranty support for this item?

[Echo_Lake]

@loucau79

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.