HP SSD FX900 Pro M.2 4TB how to open a warranty case

[raf102]

Hi,

I'm getting the message below when I try to check the warranty on my failed SSD. It has a 5 year warranty and I purchased it a year ago.

Please send me a link where I can open a case to return it.

The link below doesn't recognize the serial number.

https://support.hp.com/us-en/check-warranty/multiple-products-summary

Add a product or service to your warranty coverage list

We were unable to match your product based on the information provided

One or more of the following pieces of information you submitted is incorrect. Please review this information and correct any errors.

• Country of purchase: Verify that your product was purchased in the country selected
• Serial Number: Verify that your serial number is entered correctly

[Raj2111]

Hi @raf102 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support