HP SSD M.2 S700 500GB STOP WORKING

[ANDREIBALAN]

HI, my m.2 ssd stop working yesterday. On the barcode says that has 3 years limited warranty. Please, how can I repair or have another one from you? I wrote the number S/N written on it and the Warranty Status in the site doesn t recognise the ssd. Please Help! I purcashed the product in june 2021.

[erico]

Hi @ANDREIBALAN 

What is  the product name and product number/part number on the label of  the M.2 SSD?

I can ask a Moderator to help put you in contact with the appropriate HP warranty team.

Done!

This is the weekend, so you can expect a delay of  a few days before a response.

[ANDREIBALAN]

 

[erico]

Can you type the information I requested in a reply?

[ANDREIBALAN]

S/n: HBSB31250200049

p/n: 2lu80aa#abb

is ok?

[Raj_05]

Hi @ANDREIBALAN,

Welcome to the HP Support Community

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support