HP Spectre x360 Poor Performance and Safety Concerns

[Valeria10]

I am writing this review to express my deep disappointment and frustration with the performance of my HP laptop, which I purchased in November 2020. Over the course of just over two years, I have encountered numerous issues that have significantly impacted my experience and, more importantly, my perception of HP as a reputable brand.

From the very beginning, I noticed that my laptop's screen would frequently turn black when plugged in for charging. This issue not only caused inconvenience but also raised concerns about the reliability of the product. Additionally, the laptop would frequently overheat, which further added to my worries. However, the tipping point came when plugging it in to charge nearly burned my hands due to excessive heat. Understandably, I quickly removed the charger and allowed the laptop to cool down.

To my dismay, the next day when I attempted to turn on the laptop, it refused to respond. No lights would turn on, despite multiple attempts, even when plugged in. This unexpected failure has left me in a state of disbelief. It is disheartening to see a laptop, which is just over two years old, become completely non-functional.

What concerns me the most about this entire experience is not just the poor performance of the laptop itself, but also the safety implications it poses. The fact that it reached such high temperatures that it could potentially cause harm to the user is alarming and unacceptable. As a customer, I expect the products I purchase to meet safety standards and not compromise my well-being.

In exploring possible solutions to this issue, I have come across numerous threads and discussions on the HP help community page where users express similar problems with overheating and sudden failures. This raises serious doubts about the overall quality and reliability of HP laptops. It is deeply concerning that such issues seem to be common among users, indicating a potential design or manufacturing flaw.

I am reaching out to the HP community in the hope of finding advice or guidance on how to resolve this issue. However, considering the magnitude of the problems I have faced and the safety concerns involved, I find it increasingly difficult to justify investing in a new HP laptop or even paying for repairs on this one if the underlying issues have not been properly addressed.

I sincerely hope that HP takes these concerns seriously and takes steps to rectify these issues to ensure the safety and satisfaction of its customers. As a supporter of the HP brand, I genuinely believe that a prompt and effective resolution to these matters would reaffirm my confidence in the company's commitment to quality and customer experience.

Thank you for taking the time to read my review and for any assistance or insight you can provide.

[Alden4]

Hi @Valeria10,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing poor performance and safety concerns with your HP Spectre x360. I can try to provide some general troubleshooting steps that may help improve the performance of your device. 

• Update drivers and software: Ensure that your device has the latest drivers installed, especially for the graphics card and other essential components. Also, keep your operating system and applications up to date.
• Remove unnecessary software: Uninstall any unnecessary programs or applications that may be running in the background and consuming system resources. Use the built-in Windows uninstaller to remove software completely.
• Scan for malware: Run a comprehensive scan with a reliable antivirus or anti-malware software to check for any malicious programs that could be affecting performance or causing safety concerns. Remove any detected threats.
• Manage startup programs: Disable or remove unnecessary programs from starting up with your computer. You can do this through the Task Manager (Ctrl + Shift + Esc), navigating to the "Startup" tab, and disabling or removing the programs you don't need at startup.
• Adjust power settings: Make sure your power settings are optimized for performance. Open the Windows Control Panel, go to Power Options, and select the "High performance" plan. This ensures your device uses maximum resources for performance.
• Check for overheating: Overheating can cause performance issues and potentially damage your device. Ensure that the laptop's vents are not blocked, and the fan is functioning properly. You may want to use compressed air to clean any dust buildup.
• Perform a disk cleanup: Use the built-in Disk Cleanup tool in Windows to remove temporary files, unnecessary system files, and free up disk space. This can help improve overall performance.
• Upgrade hardware (if possible): If you've tried all the above steps and are still experiencing poor performance, you may consider upgrading your device's hardware components such as RAM or storage drive. However, this is only applicable if your device allows for user-upgradeable parts.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support