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‎02-17-2023 12:48 PM

HP Recommended
Product: HP Pavilion Slimline s5680t CTO Desktop PC
Operating System: Microsoft Windows 7 (64-bit)

HP Support Assistant displays incorrect product name, serial number, and product number. Can I trust the results when I search for updates?

Category:
3 REPLIES 3

‎02-17-2023 02:40 PM

HP Recommended

@mt14 

 

Welcome to the HP Community Forum.

 

You cannot trust HP Support Assistant if it cannot find your computer.

The version of HPSA for your older machine is likely as old as any of other drivers for that system.

HPSA might not work any more.

 

That said, there have not been any driver updates for this Windows 7 system since 2013.

 

If you need drivers - try / consider:

Open the computer's Home page:  HP Pavilion Slimline s5680t CTO Desktop PC 

Right-Click and open Category Software and Drivers

Enter the Operating System > Enter the OS version > Click Change to submit the information

When "All Drivers" populates > click to open "All Drivers"

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

  HP Pavilion Slimline s5680t CTO Desktop PC 

OR

 HP Product Home

Enter the device type and model name of your HP device

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

1 person found this reply helpful
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‎02-21-2023 03:54 PM

HP Recommended

Thanks. I am in good shape now.

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‎02-21-2023 04:05 PM

HP Recommended

@mt14 

 

You are welcome.

Old tech is good tech as long as it works.

Happy "Vintage" Computing.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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