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HP Recommended
HP 24-g237c
Microsoft Windows 10 (64-bit)

I have purchased a HP all in one 24-g237c from Costcos in 9/2017.  In the the first 3 months, I had some hardware issues where the computer does not boot up . After the computer was fixed , I had another problem and re-sent the computer back to HP. This time it was a system recovery issue and received an external recovery device. This computer is for my son in grade school and we use the computer about 3 times per month. Now we are having problems again where the touch screen function does not work and one of the USB connector on the back of the computer is not working. We tried to reinstall the touch screen software , drivers and it does not work . HP says it is a hardware issue. Of course my warranty is over and the cost of repairing the computer is almost the price I paid for the computer, which this computer is only a little over 2 years old. Has anyone experienced these problems on this HP model computer? 

1 REPLY 1
HP Recommended

Hi @awong88

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

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Have a great day! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.