HP USB-C Docking Station G-5 - sound problems!

[goincrazyhere]

I am going crazy and I don't know what else to do. I just purchased the docking station G5 to work with my work computer for my home office (as they have the same one at the office) mine is brand new I cannot register it to my hp for some reason so I cannot diagnose it. at first, the USB ports stopped working (after a week!) then I realized the firmware needed to be upgraded so I did that. then that resolved that issue but the larger issue is the sound. my volume is increased all the way on my dock (at home) and I still can barely hear where as my dock at the office is at a normal range and it is loud and clear and i can still increase the volume. every time I turn off the computer, it still tells me there is a realtek issue with shutting off (I don't know if this is related) but I cannot register this device as Hp does not recognize the serial number on the base of the dock. please assist as this dock is only a month old.  Thank you!

[Kuroi_Kenshi]

Hi @goincrazyhere,

I can completely understand how frustrating this must be, especially when you’ve just invested in a brand-new docking station, expecting seamless performance. The fact that you're experiencing sound issues while your office dock works just fine makes it even more confusing. But don’t worry, I’m here to help untangle this for you!

It sounds like your HP USB-C Dock G5 is having multiple issues, mainly with sound output and registration problems. Here’s a structured way to troubleshoot:

Check Volume Settings & Default Output Device

Since your office dock works fine, let’s verify that your home dock is set as the default sound device:

1. Right-click on the speaker icon in the taskbar.
2. Select "Sounds" → Go to Playback tab.
3. Look for HP USB-C Dock Audio or Realtek USB Audio.
4. Click Set as Default → Click Apply → Click OK.
5. Test the volume.

Update Audio Drivers

If you’re getting Realtek error messages, you might need to update or reinstall the Realtek USB Audio Driver.

1. Go to Device Manager (Press Windows + X → Select Device Manager).
2. Expand "Sound, video, and game controllers".
3. Right-click Realtek USB Audio or any HP Audio Device.
4. Select "Update driver" → Choose "Search automatically".
5. Restart your PC and test again.

Check HP Support Assistant for Dock Firmware Updates

HP has specific firmware updates for the HP USB-C Dock G5 that can fix sound issues.

1. Download HP Support Assistant if you don’t have it installed.
2. Run Support Assistant and let it scan for updates.
3. Look for firmware updates related to the dock.
4. Apply updates and restart your system.

 

[Kuroi_Kenshi]

Manually Install Dock Firmware Update

If HP Support Assistant doesn’t show updates, try installing the firmware manually:

1. Go to HP’s official support site: HP USB-C Dock G5 Drivers.
2. Download the firmware update for the dock.
3. Install and follow on-screen instructions.
4. Restart your PC and check if the sound improves.

Check HP Warranty & Registration Issues

Since you’re unable to register the dock because HP doesn’t recognize the serial number:

1. Find Serial Number Properly:
   • The serial number is usually on the bottom of the dock.
   • You can also try HP Support Assistant to detect it automatically.
2. Check HP Warranty Support Manually:
   • Visit HP Warranty Check.
   • Enter the Serial Number & Product Number.

Test with a Different Computer

If the dock still has low volume after trying all fixes, test it on another laptop or PC.

• If the issue persists, the dock itself may be faulty.

Your setup should work as smoothly as the one at your office, and I want to get you there. Let me know if you need additional help! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,