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ozviewer
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HP EliteDesk 800 G1 DM
Microsoft Windows 10 (64-bit)

Today the tool told me there were multiple updates. I ran them through and it said to restart.

 

I did so, but still keep getting the same reminder, but now for just one update, BIOS LO4

 

It just keeps going around and around, saying it is already downloaded, and when it asks for installation, it comes back to the same again.

 

In one section, after loading, it comes up with the screen marked "2"...am I supposed to do something there?

 

I have rebooted many times, but it keeps telling me the same updated is needed via a yellow exclamation in the HP  question mark (?) icon in the tray, and when the program is loaded up.

 

How do I fix this please?hploop.JPGLoop

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ozviewer
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hpactionlog.JPG

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krzemien
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Interesting to see that you also have not been mantained by HPSA in the last 14 months.

 

See also my post here:

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/HP-Support-Assistant/m-p/693607...

 

This only proves that this is yet another HP **bleep**-up - mark this update as 'ignore' assuming that BIOS got installed and updated previously.

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ozviewer
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Sorry, here I am again, with a similar update to bios needed, and I can't get rid of it.

Keep getting the red cross, download a file, try to install it, then run it, but told no good.

 

What am I supposed to do please

grr10.jpg

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ozviewer
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My log...

log.JPG

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ozviewer
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Anyone else here?

 

Or do I have to ring HP support?

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krzemien
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What's the SP number for this file?

You could download and install it manually - assuming that it's definitely correct for your PC package.

Otherwise my previous advice stands: just mark it as 'ignore' for a month or so.

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ozviewer
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sp96020...this is the file it asks me to do when I download it.

 

This is what it says my bios is now

bios info.JPG

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krzemien
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You can get it from here:

 

ftp://ftp.hp.com/pub/softpaq/sp96001-96500/sp96020.exe

ftp://ftp.hp.com/pub/softpaq/sp96001-96500/sp96020.html

 

VERSION: 00.02.31 REV: A PASS: 1

 

You seem to be few versions behind (v02.27) based on the screenshot provided so worth installing it.

 

ftp://ftp.hp.com/pub/softpaq/sp88001-88500/sp88066.html

ftp://ftp.hp.com/pub/softpaq/sp85001-85500/sp85214.html

 

Etc.

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ozviewer
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All I can think of, is that I am following the process incorrectly, and am causing these errors myself.

 

This is the procedure I am trying.

process.JPG

 

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