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‎01-10-2023 06:12 PM - last edited on ‎01-13-2023 08:46 AM by Retired

HP Recommended
Product: HP X7000 WifiTouch Mouse

I am unable to connect my WiFi Touch mouse X7000 with my Windows 11 PC. Details of the product is:

 

HP WiFi Touch Mouse X7000

Product No.: QA185AA

Model No: MOWFFQUL

 

I have downloaded the firmware & drivers for this mouse from a 3rd party website (driverscollection.com). Firmware details are:

HP X7000 Wi-Fi Touch Firmware v.2.4

Wi-Fi Touch X7000 Mouse Software Driver

 

But when I am trying to connect the mouse using pairing wizard on mouse software, it shows an error 'SoftAP is not available'.

Pls help resolve this issue and adv me on how to use the mouse effectively!

 

thanks

VS

 

Category:
1 REPLY 1

‎01-22-2023 11:11 AM

HP Recommended

Hi @Virenders,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with the mouse of your HP computer.

 

Please follow the steps from this document. (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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