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‎01-04-2019 02:32 PM

HP Recommended
Product: Keyboard and Mouse KG-1450
Operating System: Microsoft Windows 10 (64-bit)

Lately my keyboard will spam letters or stop reacting to button presses for up to around 10-15 seconds. It makes my typing look like tttttthis and is quite annoying. Is there any way to fix this issue or do i just have a crappy model?

7 people had the same question
4 REPLIES 4

‎01-06-2019 01:26 PM

HP Recommended

@Cassidy27

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with the keyboard.

 

I will be delighted to assist you here. 

 

Please let me know the product number of the keyboard to assist you further with relevant steps.

 

Keep me posted. 🙂

Barachiel
I am an HP Employee

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‎01-14-2019 06:10 PM

HP Recommended

Thank you! unfortunately I can't seem to find the product number, is it somehwere on the back of the keyboard?

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‎01-14-2019 07:37 PM

HP Recommended

@Cassidy27

You said it was a Keyboard and Mouse KG-1450 

@Barachiel  OK ???????

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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‎01-16-2019 07:44 PM

HP Recommended

@Cassidy27

 

Thanks for the response.

 

Did you drop liquid or have any accidents with the keyboard? 

When was the last time it worked without this issue? 

Did you check with an alternate user account or an external keyboard to check if all the keys on that work? 

 

I recommend the below steps: 
 

  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.  

  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds 

  • Replace the battery, restart the notebook

Keep me posted. 🙂

Barachiel
I am an HP Employee

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