• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-20-2020 08:51 AM

HP Recommended
Product: HP Wireless Keyboard and Mouse 200 & HP Pavilion desktop PC 570 P-0
Operating System: Microsoft Windows 10 (64-bit)

I have the  problem with the keyboard.  I bought this several  months ago to use with a new HP desktop PC.  The HP keyboard replaces a well used, but now worn,  Logitech wireless keyboard and mouse.  The HP set is not currently fit for purpose as it constantly (disconnects?) stops working and I have to take the battery out and put it back in to resolve the issue. It happens almost very 10 minutes and is very annoying.  No problem like this with the old Logitech keyboard.

3 REPLIES 3

‎04-23-2020 10:43 AM

HP Recommended

@FetchamSteve

 

Welcome to the HP Support Community.

 

Was the previous keyboard also wireless or a bluetooth one?

 

Did you try connecting this keyboard to another PC to check if the issue happens with that? Did you try swapping the battery?

 

Let us know 🙂

 

Thanks!

 


I am an HP Employee

Was this reply helpful? Yes No

‎04-23-2020 03:11 PM

HP Recommended

Thank you for the response.  Batteries in keyboard have been replaced.  I will try it with another computer, my wife has a Dell laptop. Existing keyboard is wireless, but does not rely on direct Bluetooth.  

 

Was this reply helpful? Yes No

‎04-24-2020 12:16 PM

HP Recommended

Sure, keep us posted 🙂


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.