HP Wireless Mouse 515

[DanJ7]

Hi All

I have the the HP 515 Ultra Fast Rechargeable mouse, no matter what laptop/desktop I know plug this into I receive the following in Device Manager 'Unknown USB Device (Device Descriptor Request Failed).

I have tried Uninstalling Drivers etc. but now cannot get this device to work. Any idea's? Also worth noting it is in warranty.

Many thanks

Dan

[Deep_World]

Hi @DanJ7,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the issue occur on all laptops/desktops you’ve tried, or only specific ones?
• Have you noticed if the mouse is charging properly (LED indicators working)?

In the meantime, here are a few troubleshooting steps you can try:

1. Check USB Ports: Try plugging the receiver into a different USB port (preferably USB 2.0 if available).
2. Update Chipset/USB Drivers: Visit your PC manufacturer’s support page and update the chipset and USB controller drivers.
3. Run Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Hardware and Devices and run the troubleshooter.
4. Test on Another System: If possible, connect the mouse to another computer to confirm whether the issue is with the mouse or the system.

Since your device is still under warranty, if these steps don’t resolve the issue, then we can help with the other options.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[DanJ7]

Hi Deep-World

This happens on all laptops/desktops.

I have tried all the troubleshooting methods with nothing providing a resolution. What are the next steps?

Many thanks

Dan

[Deep_World]

Hi @DanJ7,

Thanks for your response. It looks like you’re still having issue with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World

[DanJ7]

Hi

I responded to your DM and have had no further response.

Thanks

Dan J

[Pallipurath]

Hi @DanJ7,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP 515 Ultra Fast Rechargeable Mouse is being recognized as an "Unknown USB Device" in Device Manager, I would request you to follow the below steps:

Update USB Drivers:

• Visit the HP Support website and ensure that your system’s USB drivers are up-to-date. Sometimes, updating the chipset drivers can resolve USB device issues.

Check for Firmware Updates

• Mouse Firmware:
  • Check if there are any firmware updates available for the mouse to ensure optimal compatibility with your device. These can often be found on the HP Support website specific to your device model.

Check for Windows Updates

• Operating System Updates:
  • Ensure your operating system is up-to-date, as updates can provide new drivers and compatibility fixes that might resolve the issue.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.