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‎09-06-2021 12:47 PM

HP Recommended
Product: HP Z3700 Wireless Mouse Silver
Operating System: Microsoft Windows 10 (64-bit)

I bought HP mouse on May 8 2021 from amazon, but on September 6 my mouse scroll stopped working properly. And I want to claim for warranty, as it has a warranty for 1 year.

 

For which I first asked amazon support center they told me to use HP support.

 

HP support asks for Serial number and Product Number I entered the exact details as given behind the mouse but HP support is not able to detect my mouse and telling it is invalid serial number.

 

I want to claim warranty but I don't have any way to contact them as well as they are not even recognizing my device.

 

I am attaching the amazon invoice number, Mouse back side photo which contains serial number and product number. I don't understand it is not able to recognize my device.

Detect.PNGInvoice.PNGMouse Backside.jpg

 

Category:
22 people had the same question
3 REPLIES 3

‎09-07-2021 08:46 AM

HP Recommended

Hi@KuSuDo,

 

Welcome to the HP Support Community!

 

Don't worry I'll try to help you out

 

We understand the mouse is not working and unable to the serial number. Please find the invoices you are able to find the serial number.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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‎10-29-2021 03:14 AM

HP Recommended

HI,

 

I'm facing exactly the same issue with the same product. 

 

The serial number on the back of the mouse is not being treated as a valid one and the mouse is not being detected by the HP website.

 

What should be my next step of action? The product was bought on August 02, 2021, and is well within the warranty period.

 

Thanks!

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‎11-08-2021 05:59 AM

HP Recommended

Exactly the same problem with my HP  keyboard/mouse set.  HP site does not recognise the serial number printed on both the product and the box.  Are these genuine HP units or not?

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