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HP Recommended
HP Z3700 Wireless mouse
Microsoft Windows 10 (64-bit)

Just purchased a new HP Z3700 Wireless Mouse and when I plug it in all that comes up is:

 

"Driver unavailable"

 

When you search on HP website for drivers, it's not there? Have I just wasted £20?

1 REPLY 1
HP Recommended

@Vinnytwin

 

Apparently this Wireless mouse is supposed to be compatible with Vista to Windows 10.

 

Amazon USA Advert / Sales page

 

Reminder:  Amazon used as a matter of convenience only - no recommendation implied.

 

I did not find an HP Driver associated with the device -- I might have missed something, of course.

 

The mouse includes a tiny USB Unifier used to connect the mouse.  If you did not do so, find the Unifier (might be inside the mouse in the battery compartment), and plug into a USB port on your computer.

 

This mouse requires the lower bandwidth:  2.4GHz

 

This is not a Bluetooth mouse.

 

 

 

New Mouse is covered under the standard, limited HP warranty -- if you like, contact HP in your region and ask for options / information.

 

 

HP Contact Information – Sales, Technical Support, other Contacts 

 

Please take the time to scroll down and read the warning regarding thieves and vermin.

 

HP Contact Options…

 

NOTES:

HP may advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

 

HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers only hardware.  Care Pack Warranties differ by contract.

 

First Contact Option...

 

Open Browser to HP Forum,

Scroll down to the bottom of the page,

Click Contact HP

 

Click Support

Follow instructions

 

OR

Technical Support Details - Regions

 

USA / Canada

  1. Submit information online: HP Customer Support - USA / Canada - Contact
  2. Sign in or continue as a guest

UK

  1. For faster support, submit information online HP Customer Support - UK - Contact
  2. Contact Phone: Contact HP UK – Phone Assist

 

Everywhere else

  1. Contact Information: HP World-Wide Support

 

 

Scams and Unscrupulous Contacts – Please READ:

 

  • Be aware of scams, thieves, and vermin that infest the underbelly of community forums.

 

  • Sometimes when you ask for help, these creatures crawl out from under rocks to pounce on the unwary. These people are NOT here to help you.

 

  • Should there be a response from an HP agent, the agent will first post back here on the forum.

 

  • HP Agent Response times vary widely – agent response is NOT guaranteed. This is a community forum; we are NOT HP Technical Support.

 

  • USA / Canada: HP Technical Support does not post contact information for your region until after you submit an online case.

 

  • Scammers show as a "new" member on the forum:
    • Scammers always have a "zero" ranking (tiny zero at the end of the profile name).

 

  • Scammers typically do not post a public response / question.  That is the reason scammers never have any "rank" other than zero.  Scammers that post are caught and removed from the forum.

 

  • Scammers quickly sneak in and send a Private Message promising help if you would just call “this number”.

 

HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

AND

Signs of Vermin:

 

  • Do not respond to “for hassle free help – kindly call us at this number” messages.

 

  • Do not respond to "Gee, it is so difficult to help you on the forum -- call us!" messages.

 

  • HP does not post unsolicited private messages that contain embedded phone numbers or email addresses.

 

  • HP does NOT sign messages / email / posts as “Helpdesk”, “TechHelp”, “TechDesk” or anything similar.

 

  • Verify all phone numbers against HP Contact information in HP Documents.
  • HP will not call you to tell you there is a problem on your computer.
  • HP will not call you and ask for your personal information.
  • HP will not call you to offer you money.
  • HP will not insist that you let the technician log into your computer.
  • HP will not tell you your computer is full of malware and then offer to sell you a “plan”.
  • Avatars and "HP" screen name emblems within the content (inside) an email or private message can be faked.

 

HP and Forum Community HP Experts do NOT message, call, or email you and promise to fix a problem if you would just "call this number", give out your personal information, promise your first-born child, provide a credit card number.

______________________________________________________

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.