HP Z3700 Mouse bought 2 month back stopped working.

[Reshma1234]

I bought an HP mouse on December 1, 2024, from Amazon, but on September 6, my mouse scroll stopped working today. I tried all basic troubleshooting. The mouse blinks light, but not connecting with my laptop. I tried connecting to another laptop also, but still the same And I want to claim a warranty, as it has a warranty for 1 year.

For which I first asked amazon support center they told me to use HP support.

HP support asks for Serial number and Product Number I entered the exact details as given behind the mouse but HP support is not able to detect my mouse and telling it is invalid serial number.

I want to claim warranty but I don't have any way to contact them as well as they are not even recognizing my device.

I am attaching the amazon invoice number, Mouse back side photo which contains serial number and product number. I don't understand it is not able to recognize my device.

Please do get back as soon as possible on the same. 

[Garp_senchau]

@Reshma1234,

Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: Click here

It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: Click here

We hope this helps you get back on track! 

Take care and have an amazing day! 

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Regards, 

[Reshma1234]

I got this notification while entering the serial number of the mouse. The serial number is the one found on the back of the mouse that precedes S/N: 10digits+ alphabets mix. 

I can't find a dispute button as the serial number wasn't itself verified. I want to repeat that I bought this on Amazon India 2 months back. Adding the product link here :https://www.amazon.in/gp/product/B01F6U86FY

[Garp_senchau]

@Reshma1234,

Welcome to the HP Support Community! 

We're here to help you tackle that issue. Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,