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12-13-2022 07:31 AM - last edited on 12-14-2022 07:14 AM by JessikaV
Trying to upgrade all the drivers for my HP Z600 workstation but the software and drivers page never stops compiling results. It spins forever. I want to upgrade the OS to Win10 but receive this error:
0xC1900101 - 0x2000C
The installation failed in the SAFE_OS phase with an error during APPLY_IMAGE operation
Is there a page that has a list of the most recent drivers and updates for my model without it having to detect and compile?
OS: Win 7 Pro (64-bit)
Serial: [Personal Information Removed]
12-13-2022 07:45 AM - edited 12-13-2022 09:04 AM
Internet Explorer is no longer supported, and the HP support pages work best if you use Microsoft Edge.
You can download the MS Edge browser for W7 from the link below.
Using Microsoft Edge, I had no problem accessing the support page within 10 seconds of that compiling results thing.
Your only other option would be to download the W7 64-bit driver pack from the matrix at the link below:
These would be the direct links:
Driver pack Exe file:
12-14-2022 07:04 AM
Thank you for the information. I was using Chrome initially but as per your suggestion I tried using Edge as well. Same result for me. It continues to stay on the compiling results page. I have even tried the HP Support Assistant. I have installed the Driver Pack but didn't see that it made a difference. Although, I have not tried yet to reboot or upgrade to Win10.
Do you have any knowledge on why I am receiving the error I originally posted when I try to upgrade to Win10? That is my main goal.
12-14-2022 07:20 AM
You're very welcome.
Unfortunately, I do not have any suggestions on how to resolve that error.
How did you try to upgrade? Via a clean install and activating the W10 installation with the W7 product key on your PC's case, or did you try an in-place upgrade by running the W10 setup application from within the W10 installation flash drive you created?
Here's a video for how to clean install W10 and activate using the product key.
If you plan on using the whole drive you do not need to create any partitions after you delete the partitions,
12-16-2022 12:05 PM
I'm just trying to upgrade so I don't lose anything. I may have to resort to a clean install. I've been in IT since 1996 so I've done plenty of OS installs and upgrades. Just trying to avoid the clean install with this system. I was hoping it would be easier but it looks like I'm heading towards the inevitable. I think there's just something with this Z600 and that it's on Win7. I'll keep working on it. Thank you for all your help.
12-16-2022 12:15 PM
Glad to have been of assistance.
Hopefully you will be able to figure out what the problem is.
I don't have a lot of programs or files on my PC's so if I am confounded by a Windows upgrade issue, I just do a clean install.
I can have any of my PC's up and running with all programs and files installed in about 2 hours.
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