• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-30-2022 04:17 AM

HP Recommended
Product: HP Z620 Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hi, i have a problem after upgrading my HP Z620 Workstation with an Nvidia Quadro RTX4000.

The graphics card is recognized by Windows, the drivers certified by Autodesk are installed.

Unfortunately, my AutoCAD only starts in DirectX 11 mode. DXdiag shows me that windows uses DirectX 12.

 

Computername: HP-Z620
Modell: HP Z620 Workstation
Computertyp: Desktop
Hergestellt von: Hewlett-Packard
Basisplatinen-ID: 158A
BIOS-Version: J61 v03.96 (Aktuelle Gruppe von Einstellungen: AutoCAD)
Prozessor: Intel(R) Xeon(R) CPU E5-1620 @ 3.60GHz
Anzahl der aktivierten Prozessoren: 8
Gesamter Speicher: 64 GB
Lokaler Speicher: 8,21 TB (4 Laufwerke)
Grafikkarte und Treiber: Quadro RTX 4000 -- 472.98
Genutzte Steckplätze:
SLOT 5 (PCI Express Gen 3): Quadro RTX 4000
Betriebssystem: Windows 10 (64-bit) - Microsoft Windows 10 Pro
Aktuelle Kultur: de-DE
.NET Framework: 528372
Aktuell aktives Energieschema: Höchstleistung (GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c})
HP Performance Advisor: 3.1.8129.0 (Datenbank-Zeitstempel: 29.09.2022 10:51:53)
Proxyserver: No proxy server
Installierte Anwendungen: Autodesk 3ds Max
Autodesk 3ds Max
Autodesk AutoCAD
Autodesk AutoCAD
Autodesk AutoCAD
Autodesk AutoCAD
Autodesk AutoCAD
Autodesk AutoCAD
Autodesk AutoCAD Civil 3D

 

Does anyone have any ideas as to what could be causing this?
Autodesk AutoCAD Map 3D
Autodesk Inventor Professional
Autodesk Revit
Autodesk Revit
Autodesk Revit

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.