HP all in one restarts unexpectedly

[Shazzieb1]

My HP all in one is only 3 months old and for the past two weeks it restarts unexpectedly. I have checked the fan and it's clean.

HP 22-b066na 21.5" Touchscreen All-in-One PC

[Flower_Bud]

@Shazzieb1

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, your PC is restarting unexpectedly,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

When was the last time it worked fine?

Were there any hardware/software changes? 

What is the product number of your device? Use this link to find it: https://hp.care/2aSlUnS

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

While you respond to that, I suggest you try troubleshooting steps from the link: https://hp.care/2k8hXQB.

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[Shazzieb1]

Hi Flower_Bud

thanks for responding!

I bought my desktop 3 Jan 2018 -set it up used it for a couple of weeks the went into hospital until beginning  Feb, the desktop was not used in my absence.  I was able to use it for a week then it would restart - even though I was in the middle of some work! It has happened at least every 4 - 5 days.

Since your reply I have unchecked 'Automatically restart'

Model No 22-b065na

product N0 W3A71EA #ABU

Please don't say that I have dismantle it to change the fan - It's a new machine!

[Flower_Bud · Accepted solution]

@Shazzieb1

Thank you for responding,

It's great to have you back 😉

If you've tried all possible steps and if the issue persists, I would suggest you contact our phone support,

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.