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‎01-30-2019 06:44 AM

HP Recommended
Product: HP envy phoenix
Operating System: Microsoft Windows 10 (64-bit)

Hi ! I have upgraded my computer to win 10 64-bit and have hp support assistant. I tried to add my HP HD 3100 camera to the device list but support assistant couldn`t detect it or let me maually add it even though the computer recognizes it in "devices and printers" and "device manager"----can anybody help me?

1 REPLY 1

‎01-31-2019 05:24 PM

HP Recommended

@STEVENJM,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

You will not be able to add the camera in HP support assistant as a device.

 

Please refer to the below article for more information on how to use HP support assistant.

 

https://support.hp.com/in-en/document/c03467905

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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